Privacy Policy

Information We Collect

Personal Information You Provide

When you place an order, create an account, or interact with our services, we collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and delivery address
• Account Credentials: Username, password, and security questions for account access
• Payment Information: Credit card details, billing address, and payment preferences (processed securely through encrypted payment gateways)
• Order Details: Pizza preferences, special instructions, dietary requirements, and order history
• Communication Data: Messages, feedback, reviews, and customer service interactions
• Marketing Preferences: Subscription choices for promotional emails, SMS notifications, and special offers

Information Automatically Collected

When you access our website or mobile application, we automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, and navigation paths
• Location Data: GPS coordinates, Wi-Fi access points, and cell tower information (with your permission) to facilitate accurate delivery
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account or share content
• Payment processors and financial institutions for transaction verification
• Delivery partners and logistics providers for order fulfillment
• Marketing partners and analytics providers for service improvement
• Public databases and data aggregators for address verification

How We Use Your Information

PizzaPizza uses the collected information for various legitimate business purposes:

Order Processing and Delivery

• Processing and fulfilling your pizza orders accurately and efficiently
• Coordinating delivery logistics and providing real-time order tracking
• Communicating order status updates via SMS, email, or push notifications
• Managing payment transactions and preventing fraudulent activities
• Maintaining order history for easy reordering and customer convenience

Account Management

• Creating and maintaining your customer account
• Authenticating your identity and securing account access
• Storing your preferences, favorites, and delivery addresses
• Providing personalized recommendations based on order history
• Managing loyalty programs, rewards points, and promotional credits

Service Improvement and Analytics

• Analyzing usage patterns to enhance website functionality and user experience
• Conducting market research and customer satisfaction surveys
• Developing new products, services, and menu offerings
• Optimizing delivery routes and reducing wait times
• Identifying and resolving technical issues or service disruptions

Marketing and Communications

• Sending promotional offers, discounts, and special deals (with your consent)
• Providing information about new menu items and seasonal offerings
• Conducting targeted advertising campaigns based on preferences
• Sharing company news, updates, and community events
• Requesting feedback and reviews to improve our services

Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized transactions, and security threats
• Enforcing our terms of service and other agreements
• Responding to legal requests from law enforcement or government authorities
• Defending our rights and interests in legal proceedings

Information Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our business:

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to subpoenas, court orders, or legal processes
• To comply with applicable laws, regulations, or governmental requests
• To protect the safety, rights, or property of PizzaPizza, our customers, or others
• To investigate and prevent fraud, security breaches, or illegal activities
• In connection with corporate transactions such as mergers or acquisitions

Data Security and Protection

PizzaPizza implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Technical Security Measures

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest
• Secure Servers: Data is stored on secure servers with restricted access, firewalls, and intrusion detection systems
• Access Controls: Role-based access controls ensure only authorized personnel can access personal information
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways

Organizational Security Measures

• Employee training on data protection and privacy best practices
• Confidentiality agreements with all staff and contractors
• Incident response procedures for potential security breaches
• Regular backup procedures to prevent data loss
• Secure disposal of physical and electronic records

Your Role in Security

While we implement robust security measures, you also play a crucial role in protecting your information:

• Choose strong, unique passwords and change them regularly
• Never share your account credentials with others
• Log out of your account when using shared devices
• Be cautious of phishing emails or suspicious communications
• Report any suspected security incidents immediately

Your Privacy Rights and Choices

You have several rights regarding your personal information, and we provide tools to exercise these rights:

Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Data Portability: Receive your data in a structured, commonly used format
• Account Dashboard: View and download your order history, preferences, and account details

Correction and Update

• Right to Rectification: Correct inaccurate or incomplete personal information
• Profile Management: Update your contact details, delivery addresses, and preferences through your account
• Verification Process: We may verify your identity before processing correction requests

Deletion and Restriction

• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
• Account Closure: Close your account and request removal of associated data
• Restriction of Processing: Limit how we use your information in certain circumstances

Marketing Communications

• Opt-Out Options: Unsubscribe from promotional emails using the link in each message
• SMS Preferences: Reply "STOP" to opt out of text message notifications
• Push Notifications: Manage app notifications through your device settings
• Cookie Preferences: Control cookie settings through our website cookie banner

Objection and Complaint

• Right to Object: Object to processing of your information for direct marketing or legitimate interests
• Automated Decision-Making: Request human review of automated decisions that significantly affect you
• Regulatory Complaints: File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority

Cookies and Tracking Technologies

PizzaPizza uses cookies and similar technologies to enhance your experience and collect information about how you use our services:

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Session management and authentication
• Shopping cart functionality
• Security and fraud prevention
• Load balancing and performance optimization

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your preferences and settings
• Storing delivery addresses and payment methods
• Language and location preferences
• Customized content and recommendations

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics for traffic analysis and user behavior
• Heatmaps and session recordings for UX improvement
• Conversion tracking and funnel analysis
• A/B testing and feature optimization

Marketing Cookies

These cookies are used for targeted advertising and marketing campaigns:

• Facebook Pixel and social media tracking
• Google Ads and retargeting campaigns
• Email marketing performance tracking
• Affiliate program tracking

Managing Cookie Preferences

You can control cookies through various methods:

• Cookie Banner: Adjust your preferences using our cookie consent banner on first visit
• Browser Settings: Configure your browser to block or delete cookies
• Opt-Out Tools: Use industry opt-out tools like NAI or DAA consumer choice pages
• Do Not Track: Enable Do Not Track signals in your browser (though not all services honor this)

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

Retention Periods

• Active Accounts: Information is retained while your account remains active and for a reasonable period afterward
• Order History: Transaction records are kept for 7 years to comply with tax and accounting regulations
• Marketing Data: Contact information for marketing purposes is retained until you opt out or request deletion
• Legal Requirements: Some data may be retained longer to comply with legal, regulatory, or contractual obligations
• Backup Systems: Data in backup systems may persist for up to 90 days after deletion from active systems

Deletion Procedures

When information is no longer needed, we securely delete or anonymize it:

• Secure deletion protocols for electronic data
• Physical destruction of paper records
• Anonymization of data used for analytics and research
• Regular purging of outdated information

Children's Privacy

PizzaPizza does not knowingly collect personal information from children under the age of 13 without parental consent. Our services are intended for adults and teenagers who can legally enter into contracts.

Parental Controls

• If we discover that we have collected information from a child under 13, we will delete it promptly
• Parents or guardians can contact us to review, modify, or delete their child's information
• We encourage parents to monitor their children's online activities
• Family accounts may be created with parental supervision and consent

International Data Transfers

PizzaPizza operates primarily in Canada, but we may transfer your information to service providers located in other countries:

Cross-Border Transfers

• Data may be processed in the United States or other jurisdictions where our service providers operate
• We ensure adequate safeguards are in place through contractual agreements and compliance frameworks
• Your information may be subject to foreign laws and accessible to foreign governments and law enforcement
• We comply with Canadian privacy laws regarding international data transfers

Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by PizzaPizza:

External Links

• We are not responsible for the privacy practices of third-party websites
• Third-party sites have their own privacy policies that govern their data collection
• We encourage you to review privacy policies before providing information to external sites
• Links to third parties do not imply endorsement of their privacy practices

Social Media Integration

• Social media plugins may collect information about your visit even if you don't interact with them
• Sharing content on social media is governed by those platforms' privacy policies
• We may receive information from social media when you connect your account or interact with our content

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations:

Notification of Changes

• Material changes will be communicated via email or prominent notice on our website
• The "Last Updated" date at the top of this policy indicates when it was last revised
• Continued use of our services after changes constitutes acceptance of the updated policy
• We encourage you to review this policy periodically to stay informed

Your Options After Changes

• If you disagree with changes, you may close your account and discontinue using our services
• Certain changes may require your explicit consent before taking effect
• Previous versions of this policy are available upon request

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

CCPA Rights

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information (subject to exceptions)
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment
• Authorized Agent: Designate an authorized agent to make requests on your behalf

To exercise these rights, please contact us using the information below. We will verify your identity before processing requests.